Posted Tue, 15 Jul 2014 19:54:14 GMT by William Brooks Pinnacle Drafting Owner

How do I resolve a "Unknown" Status in the Document Manager? When I open the drawing information with the "+" there is nothing shown for all the levels of the tree. How do I go about determineing what the cause of the unknown status is? Please see attached file.

Attachment: Unknown Status.PNG

Posted Tue, 15 Jul 2014 22:06:01 GMT by Janet Black Graitec CANADA Advance Steel Specialist

Hi William,

This happens sometimes when you have a bolt list on your prototype that is for site bolts only. The bolt list is for field bolts and is not populated. When you open your Document Manager you have an “unknown” folder in your Details.

To permanently delete the drawing from the unknown folder:

1.       1.Expand the unknown tab, select the drawing then select the 3 3 then the Preview tab,you will see an unpopulated bolt list. This list is for the field bolts

2.     2.  Select the 3 3 again and then the Delete tab to the right

3.      3. Select the OK button at the bottom of the window which will bring a dialog box prompting you to “Delete the documents

4.      4. Make sure “Delete all documents” ischecked

5.       5.Go back to the model and select the Document Manager from the Output tab

6.       6.The Unknown folder is deleted along with the bolt list that was previously on the bottom of the drawing


See attached files for print screens

Attachment: DOCUMENT MANAGER-Unknown status cause -how to delete

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