Posted Mon, 17 Feb 2014 16:00:51 GMT by
- The online installer would not complete installation so I downloaded the ISO copy. (4)hrs
- The installation said complete – but the program would not start. It hung up on the following errors: “missing icgrometer64.dll” (may have botched the spelling a little) and “missing graiteclicencewizard64.dll.”
Please help – I need to get this running asap.

Thank you.
Posted Wed, 28 May 2014 15:29:32 GMT by Janet Black Graitec CANADA Advance Steel Specialist

Hi Dave,

Generally, a computer's bit count indicates how much data it can process, the speed with which it can process the data, and the maximum memory capacity. In order to optimize the computer's performance, the bit count of the operating system that is installed on the computer should match the bit count of the computer itself.

To find out if you are running a 64 or 32 bit  addition of windows:

1. Select start

2. Type msinfo32 and press enter.

3. In the Item column scroll to System Type

In the Value column you will see the type "x64-based PC" or "x32-based PC"


 This might be problematic if you are trying to install software that requires a "x64-based PC"

I hope this helps.

Best Regards,

Janet Black

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